Operations Manager

This operations manager position is assigned to SBI Neo Banking System and supports the stable operation and quality of banking applications and other services provided to financial institutions. The role leads an operations team and manages SLA/SLOs, incidents, and continuous service improvement.

Responsibilities include designing operations and monitoring for applications and external API platforms; setting, monitoring, and improving SLAs and SLOs; performance monitoring, capacity planning, and cost optimization; and maintaining standardized operation documents, procedures, and architecture diagrams. The manager oversees initial incident response, root-cause analysis, recovery, permanent corrective actions, incident and problem management, and change and release management. Major incidents require impact assessment and reporting or escalation to relevant parties.

The role plans standardization, automation, and efficiency improvements, including scripting and infrastructure as code. It investigates and evaluates monitoring and automation tools, prepares regular operations reports, identifies operational issues, and proposes improvements. Team duties include leadership, member development, performance management, coordination with development and security departments and external vendors, support for security-operation standards, compliance checks, and maintenance of operating structures, role assignments, and escalation rules.

Required experience includes cloud computing, especially AWS; approximately five or more years operating web applications and API platforms; foundational knowledge of TCP/IP, HTTP, DNS, and load balancers with troubleshooting experience; basic operations experience with relational and NoSQL databases; and experience introducing and operating monitoring tools. Preferred experience includes banking or other financial-service operations, SRE practice, promoting a DevOps culture, infrastructure as code with Terraform, Ansible, or CloudFormation, Docker or Kubernetes operations, security operations such as vulnerability management and incident response, and using generative-AI tools to improve work efficiency. The posting also seeks accountability for service stability, proactive improvement, cross-team collaboration, and logical, calm, rapid problem solving.

The workplace is at Izumi Garden Tower, 1-6-15 Roppongi, Minato-ku, Tokyo 106-6019. Remote work is available by consultation, and no workplace change or transfer is stated. Employment is full-time under an indefinite contract, with a six-month trial period. Estimated annual compensation is JPY 7.0-11.0 million, with monthly pay of JPY 583,000-916,000. A performance-linked bonus and a salary increase are each provided once per year. Overtime pay is not provided because this is a management position.

Basic hours are 9:00-17:45 with a 60-minute break, and no flextime system is stated. Annual holidays total 120 days, including Saturdays, Sundays, public holidays, and December 31 through January 3, with bereavement leave. Paid leave is 13-23 days, including 13 days in the first year depending on the joining month. Benefits include reduced-hours work, casual dress, a defined-contribution pension, group term welfare insurance, employee stock ownership, childbirth and childcare support, qualification and training support, meal assistance, Netflix access, discounted accommodation, sports-club contracts, health and mental-health consultations, childcare and nursing-care assistance, and free e-learning. Social insurance covers health, pension, employment, and workers' accident insurance. Career options include IT service management, SRE lead, and infrastructure architect work. The premises are entirely non-smoking.