Zscaler is hiring a Transformation Architect in Tokyo. The posting references a hybrid working model and lists health plans, leave, retirement, education reimbursement and in-office perks.
About this role
Provide advanced technical support by phone and email, independently investigating security and networking problems. Reproduce issues, guide customer tests and share findings with engineering and operations. Applicants need four years in technical support or a related field, a relevant university degree and strong troubleshooting and customer-facing skills, alongside foundational AI/ML knowledge. Enterprise networking, Internet protocols, system administration and packet-capture analysis are preferred skills.
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