Advise content and app partners building for Fire TV, Fire tablets, and other Amazon devices, creating reference architectures, reusable tools, developer guidance, and technical demonstrations.
About this role
Within AWS Enterprise Support, this TAM is the primary technical contact for public-sector customers navigating cloud adoption. The role supports several customers at different stages, helping implement AWS solutions and address system and operational challenges. The TAM helps resolve difficult technical issues, leads communication during critical events, and reviews system architecture and operations for technical and cost considerations. The role shares AWS service updates and best practices through training, tracks support cases with support engineers, escalates issues across AWS teams, and works with solution architects, Professional Services and sales account managers. Applicants must understand standard internet protocols such as DNS, TCP/IP and HTTP; have at least five years of experience in one or more internet-service technology areas, including networking, databases, application or web servers, or programming; and have customer-facing experience in a technical role such as support engineering, presales engineering, solution architecture or consulting.
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