Leads end-to-end customer deployments, builds and manages a field engineering organization, develops delivery tools and playbooks, and reviews production code across frontend and backend systems.
About this role
This role sits within Forward Deployed Engineering, a team that turns research breakthroughs into production systems for customers. The Technical Deployment Lead owns how complex deployments are built, shipped, adopted, and improved, working across customer teams, FDEs, Researchers, Customer Engineers, Product, and Research.
The work includes translating business objectives into roadmaps, milestones, dependencies, acceptance criteria, and value cases; coordinating multiple interdependent workstreams; making scope and sequencing decisions; mapping customer workflows; shaping tools and integrations; and driving deployments from 0-to-1 prototypes through MVP and scale. The role also codifies reusable solution patterns and evaluates field signals to inform products and models.
Candidates need 7+ years of customer-facing technical delivery leadership and experience leading large, complex, high-stakes customer engagements. The posting also requires strong technical project management, ownership of outcomes, the ability to work through ambiguity and complex engineering problems, and fluency in both Japanese and English, spoken and written.
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