Lead PM and PMO initiatives for the AI Concierge telephone automation service, managing project scope, costs, stakeholders, requirements, customer operations, implementation, and post-launch improvements. The role is based in Tokyo with office work as the general rule and remote work available depending on projects or individual circumstances.
About this role
This project manager role supports a company-wide DX initiative to rebuild and integrate systems spanning core business operations, CRM/SFA, customer management and data-use infrastructure. The program is a seven-year effort and is currently progressing through requirements definition, design and development toward a major release planned for 2027.
Responsibilities include organizing and structuring business requirements by hearing latent needs from business divisions and management, identifying underlying operational issues, and translating them into system requirements connected to sales growth and cost reduction. The role analyzes current-state operations and designs future-state processes based on data utilization.
The position also designs UI/UX and detailed specifications from a business perspective, including the data needed for future decision-making, screen layouts and input fields. It directs internal development teams and external partners, explains business context and design intent, aligns technical requirements, and controls release decisions. Project management duties include setting milestones, defining scope, managing issues, coordinating interests across departments and accelerating decisions. After release, the role designs operating rules and supports adoption so that data is accumulated and used correctly.
The named development environment includes React for the frontend, Java and Spring Boot for the backend, AWS for infrastructure, Docker, Git and VSCode for development and operations, and Confluence, Figma and Backlog for project management and collaboration.
Required experience includes at least three years of practical direction experience in system development, coordination and negotiation with multiple stakeholders such as business and development teams, the ability to structure issues and create documents such as requirements definitions, business process diagrams and specification summaries, and experience leading or advancing a team in a project or planning function. Experience planning, introducing or operating core systems such as CRM/SFA, system development experience, business-system planning experience, and improvement or operations-design experience are welcomed.
The position is assigned to USEN's Digital Strategy Division, Business Systems Development Department. The organization has two sections, with assignment determined after an initial period of familiarization. It provides onboarding, service training and a period of on-the-job training. The role is based in Shinagawa, Tokyo. It is a full-time position with a no-core-time flextime system, a standard working time of 7.5 hours per day, and remote work used alongside office attendance. The posting states annual compensation of 6,000,000 to 8,000,000 JPY, annual holidays of at least 125 days, and benefits including social insurance, employee shareholding, defined-contribution pension, commuting allowance and a remote-worker allowance.
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