Lead PM and PMO work for the AI Concierge telephone automation service, managing scope, costs, stakeholders, requirements, implementation, and improvements to customer operations.
About this role
The role is part of a company-wide DX program rebuilding and integrating core business systems, CRM/SFA, customer management and a data platform. The seven-year project is in its middle phase, with releases underway and a major 2027 release being prepared. The engineer translates business needs into system changes with development and infrastructure teams. Responsibilities include defining business requirements, analyzing current operations and redesigning processes (BPR) for data use, then preparing system requirements and basic designs for custom development. The role coordinates implementation, manages milestones, scope and progress, and considers system-wide architecture, consistency and future extensibility. The stated environment includes React, Java/Spring Boot, AWS, Docker, Git, VSCode, Confluence, Figma and Backlog. Applicants must have at least three years of practical system-development experience, in any programming language; experience developing, maintaining or operating business systems such as core systems or CRM; involvement in upstream work such as requirements definition or basic design; and experience coordinating or negotiating with stakeholders.
This is an AI-generated summary of the employer's original posting — details can be incomplete, out of date or simply wrong. Always confirm everything on the official posting before applying.
Similar jobs
Builds shared data foundations and internal AI agents, redesigns corporate workflows with automation, and develops LLM product prototypes and MVPs alongside group businesses.
Lead backend development management and technology strategy for the USEN PAY cashless payment service. Design and operate highly available, robust, scalable systems while improving team productivity and engineering quality. The role offers flexible hours and a hybrid work style in Tokyo.
Establish shared web-security policies and controls, build agreement with business teams, lead staged rollout and improve governance through ongoing risk assessment.
Responsible for data analysis and AI/ML development, collaborating with data engineering teams to build data infrastructure and manage data sources.
Design and develop real-time graphics systems for game consoles, using low-level graphics APIs and shader development to build game-engine rendering capabilities.