Manage enterprise accounts for major homebuilders, develop and execute DX strategies, propose SaaS solutions, and lead large customer projects and product-development coordination.
About this role
ANDPAD hires an Enterprise Success Architect as it expands its business for large customers, whose complex workflow requirements and core systems call for an approach beyond ordinary customer success. The role leads success activity for enterprises, from business design through system rollout, adoption and retention, and is for people who want to handle demanding enterprise projects and shape a business still developing, including product development.
The architect designs success plans and leads projects for large customers with tens of thousands of users, pushes system renewal and rebuilding of workflows including customers' core systems, and designs scenarios and keeps stakeholders involved up to the next renewal. The person builds strong partnerships with large companies to lead the industry.
Required, at roughly two or more years, is one of: corporate solution sales at a system integrator or IT vendor that involved hearing customers' workflows rather than selling packages; web or IT corporate project experience; SaaS sales, onboarding or customer success; requirements definition and customer negotiation as a B2B systems engineer; or adopting IT systems and promoting DX at a large company.
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