Responsible for procurement strategies for used mobile devices, analyzing market trends, and establishing supplier partnerships.
About this role
Belong, an Itochu in-house startup selling, buying back and renting used smartphones, hires a candidate to head its Business Operations department. The department supports the two sales divisions, which are growing about 180 percent year on year, and aims to raise sales productivity and customer lifetime value through data and systems. Operations have not kept pace with that growth.
The head sets operations strategy, manages the department's P/L, and leads the work of automating order handling, faulty-device exchange and sales-assistant tasks using AI, Salesforce and in-house apps. It also covers building a pricing system based on residual-value data and a data foundation for sales productivity, measuring customer experience to raise lifetime value, and standardising a winning sales approach with the sales-engineer team around device management (MDM) and kitting. The role sits between sales, product development and legal and takes part in company-wide system investment decisions. In the first six months the hire studies the three teams (sales engineering, revenue operations, lifecycle operations) and designs the next-generation system.
No specific years of experience, qualifications or language level are stated.
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