Business Process Reform Manager

Rakuten

Management

Operations

Project Mgr

About this role

This manager role sits in Rakuten General Insurance’s Business Process Transformation Department, which drives change across the insurance business by using Rakuten Group services, AI, advanced technology and big data. The position focuses on reforming claims investigation and operational processes and works across Rakuten Insurance Group and other Rakuten businesses.

The successful candidate examines industry trends, identifies opportunities to improve or redesign operations, and plans and advances projects that implement those changes. The role includes proposing, reporting on and coordinating initiatives with management across the insurance group and Rakuten Group. Required experience is either leading business transformation projects in a non-life insurer’s claims-service or operations division, or leading comparable projects at a consulting firm, together with team management experience.

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