Supports department operations and service improvement for Woven City by coordinating cross-functional initiatives, managing OKRs and KPIs, and turning stakeholder feedback into action.
Crisis Confidential Management Assistant Manager, Process Improvement
About this role
This Tokyo-based role supports both the Crisis Management Secretariat and the Confidential Management Secretariat for Woven City.
The crisis management responsibilities cover natural disasters such as typhoons and earthquakes, personal or property accidents, system failures, and data breaches. The successful candidate will lead initial emergency responses, make rapid crisis-level judgments, escalate issues to relevant departments, and manage the setup and operation of the Emergency Response Team. The role also includes continuously improving crisis-response frameworks and processes during normal operations to maintain preparedness.
The requirements specify three to five years of relevant experience for the crisis-management and confidential-management secretariat functions. Applicants need crisis or business-continuity frameworks, escalation and decision processes, exercises, incident response, and security-risk assessment skills. Native-level Japanese and business-level English are required. Broader risk-management knowledge and AI-assisted process improvement are preferred.
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