Customer Success

RAKSUL

Cust Success

Sales

E-commerce

Account Mgr

About this role

Raksul redefines industry structures with the internet. In its Raksul Novelty business, a new service handles the customization, secondary processing, and special orders that can't be completed on the EC site alone, answering the sales-promotion needs of small/mid ad agencies and small IP holders (sports teams, VTubers, artists). This is a producer-type Customer Success role, not order-taking sales: hearing customer requirements, selecting the optimal production line, and taking responsibility through delivery — proposal sales to new/existing clients, proposing special processing/large-lot/assembly work beyond EC-site specs, supply-chain and production-progress management (negotiating with printing/manufacturing partners, quoting, cost management), and building high repeat rates (recurring) and NRR. No cold-calling. Full-time; Tokyo.

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