Lead end-to-end strategy and execution for a healthcare business, using patient feedback and behavioral data to improve customer experience, product initiatives, promotions, CRM, KPIs, and growth.
About this role
This Project Manager role advances complex projects that connect medical operations, patient experience, business needs, and products or systems. The work goes beyond schedule tracking by organizing objectives, scope, outcome measures, operational issues, system requirements, and dependencies among stakeholders into executable plans and processes.
Potential assignments include clinic digital transformation, improving workflows at supported medical institutions, introducing new operating procedures, and leading operational changes involving multiple locations and professional roles. Assignments are determined during the selection process based on the candidate’s preferences and organizational needs.
Responsibilities include defining project objectives, scope, success measures, and plans; managing milestones, dependencies, issues, and risks; and leading initiatives through validation, implementation, improvement, and rollout to other locations or teams. The role also involves interviewing physicians, nurses, and other healthcare professionals to understand operational challenges, documenting current workflows, designing improved workflows, and organizing product or system requirements based on patient experience and real-world operations.
The Project Manager works with healthcare professionals, product managers, designers, engineers, and business teams. Duties include structuring issues across different perspectives and constraints, facilitating agreement and decision-making, and communicating with supported medical institutions and external partners. The role also covers operational planning for new workflows and features, proof-of-concept and post-implementation effectiveness reviews, identifying issues, driving improvements, and standardizing implementation processes and operating rules for broader deployment.
The work is situated within online consultation system services, clinic digital transformation support, and healthcare e-commerce services. It involves ongoing collaboration with specialists in medical settings as well as product, design, engineering, and business personnel. The stated work location is an office in Hamamatsucho, Minato-ku, Tokyo, with remote work available. The posting also states that a flextime system can be used. No specific education, years of experience, or software technology prerequisites are stated.
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