Drive projects across medical operations, patient experience, and product requirements. Design workflows, align stakeholders, manage implementation, and validate outcomes.
About this role
The Business Lead Candidate will lead an assigned business area from medium- and long-term strategy through execution. The role uses patient or customer feedback and behavioral data to improve the customer experience while advancing business growth. Responsibilities include identifying growth opportunities through market and competitor analysis, setting action plans, planning and driving product improvements based on customer touchpoints and insights, and designing, executing, and evaluating promotional and CRM initiatives. The role also includes designing sales and KPI targets and improving measures to achieve them.
The position coordinates projects with internal and external stakeholders, including development, marketing, and medical-site teams. It also covers team building and management. The business lead is responsible for the numbers and roadmap of the assigned business scope, identifies issues independently, and moves the business forward by involving relevant parties.
Linc'well operates an online medical consultation system service, a clinic DX support service, and a healthcare e-commerce service. Its main online consultation platform has recorded more than 10 million consultations cumulatively since launch. The business is expanding as online medical care becomes more established and the scope of insurance coverage grows. The role addresses the need for leaders who can connect strategy, customer-experience design, and execution across multiple business areas.
The position involves broad participation across strategy, product improvement, and promotional activity within a small-team organization. Described career directions include launching a new business from zero to one and further growing an existing business. The work is centered on connecting patient value and business growth through feedback and behavioral data. The stated culture places greater emphasis on what is said than on who says it.
The work location is the Hamamatsucho office in Minato, Tokyo, or remote work. The listed office address is T-SQUARE Hamamatsu 3F, 2-13-10 Hamamatsucho, Minato-ku, Tokyo. Hamamatsucho Station is a two-minute walk from the office.
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