Lead corporate planning and management across GENIEE and JAPAN AI, designing budgets and KPIs, supporting executive decisions, driving cross-company projects, and managing the planning team.
About this role
JAPAN AI, a Geniee group company, is hiring an Enterprise Customer Success person to strengthen a team dedicated to large customers of 1,000 or more employees, as adoption of its enterprise SaaS and AI agent products accelerates. These customers run longer projects with complex requirements, so the work centres on lifetime value and preventing churn.
The person plans and carries out the medium- and long-term success strategy for about five to ten accounts, manages health scores and risks, drives expansion to more departments and add-on products at renewal, runs post-adoption projects and new-feature rollouts, builds relationships with customer executives, business heads and staff, runs quarterly business reviews, and analyses usage and return on investment to feed insight back to the product team.
Applicants need one of three backgrounds: three or more years of customer success with enterprise customers (with churn-prevention work and upsell results); three or more years of enterprise SaaS, IT or DX sales, or system-integrator sales, with account management; or three or more years of IT or DX consulting with executive-level contact. SQL or BI analysis, quarterly-review design, team management and AI knowledge are preferred.
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