Lead corporate planning and management across GENIEE and JAPAN AI, designing budgets and KPIs, supporting executive decisions, driving cross-company projects, and managing the planning team.
About this role
JAPAN AI, a Geniee group company offering enterprise AI agent products, is hiring a candidate manager for a new Partner Success team within Customer Success. Orders through partners such as large IT resellers are growing quickly, so the company needs OEM and reseller partners to give end users customer-success support themselves, and the manager would launch the team from zero.
The team supports customers won through partners with onboarding, training on using AI agents, technical questions and customised prompt design, passes JAPAN AI's customer-success know-how to partners through training sessions, manuals and handover, and designs the operations, processes and KPIs of partner success, feeding improvements back to the product team. With results, the person can become manager within about a year.
Applicants need at least three years in one of: sales or customer success at an IT trading company or reseller; partner or alliance sales in the IT or SaaS industry; or existing-customer sales in IT or SaaS. Experience dealing with partners, building something from zero, start-ups, customer success (especially expansion) and technical backgrounds such as system integration are preferred. The role is office based.
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