Lead enterprise customer strategy and cross-channel AI projects, coordinating stakeholders from requirements through delivery, adoption, and account expansion.
About this role
Mico Voice AI is an AI call platform for enterprise customer contact, using conversational AI for outbound and inbound calls such as inquiries, FAQ responses, reservations and follow-ups. The business development role expands adoption in phone-centric industries including staffing, finance, real estate, telecom, healthcare and automotive retail. Starting with field sales, the role covers target-account strategy, proposals to decision-makers, customer workflow review, call-flow and scenario design, and trial execution through impact validation. It also identifies new industries and use cases, develops playbooks and product requirements from field findings, and updates go-to-market plans with marketing, inside sales and development. Required qualifications are at least three years of solution or consultative sales experience for IT products, and experience creating proposals from scratch and driving projects with customers and internal stakeholders.
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