Product Growth Director

This full-time position leads customer understanding and customer-experience design across existing and new businesses. The role develops business strategies based on customer issues and market conditions, designs customer experiences that include new-business areas, and defines and manages business KPIs based on customer value.

Responsibilities include planning and executing product improvements and customer-communication initiatives, project management, business-plan development, budget-versus-actual management, and team management. The scope extends beyond CRM-based customer communication to include product-function development and cross-functional experience design for new businesses. Depending on experience, the role may also take organizational management responsibility.

Required qualifications are experience creating business roadmaps and achieving step-change growth, experience designing communication initiatives across multiple customer touchpoints, demonstrated leadership in customer-centered business operations, and people-management experience. Experience as a business owner and experience launching a new business are welcome qualifications.

Relevant topics include CRM, MAP AI, AI, algorithms, personal financial management (PFM) and digital asset formation. The position is connected to a financial-services product platform that is expanding beyond asset management into life insurance, pensions, and personal financial management. MAP AI is as a service using proprietary AI and algorithms to propose individualized life planning. A new digital bank is planned jointly with Mitsubishi UFJ Bank in the latter half of fiscal 2026, with MAP AI as a core function. Integration with Mitsubishi UFJ e-Smart Securities is planned during fiscal 2027.

The office is about five minutes from JR Gotanda Station, seven minutes from JR Osaki Station, and one minute from Tokyu Ikegami Line Osaki-Hirokoji Station.

Development support includes book purchases, certification costs, and external training or seminar participation. The company also provides internal asset-management study sessions, weekly company events and all-hands meetings, welcome lunches for new hires, and monthly team lunches. Employees may choose a Mac or Windows computer, subject to assignment-specific exceptions. The work arrangement combines at least three days per week in the office with working from home, with assignment-specific exceptions.