Plan, propose and produce merchandise and promotional items for music artists' official online stores, and run parts of those stores from product registration to inventory and sales reports.
About this role
An operations director role at Dear U plus, a joint venture of Korea's Dear U and M-UP Holdings that runs bubble for JAPAN. The service lets fans receive messages from artists in a personal chat room in real time and reply; it launched in Japan in June 2024 and the team is expanding operations as the artist line-up grows.
The person directs overall service operation in cooperation with Dear U in Korea and Fanplus: updating information and settings, monitoring and analysing KPIs, planning and executing initiatives for new user acquisition and retention, acting as the front contact for artist management offices and other partners, defining requirements for service improvements and directing their implementation, and responding to users and partners during incidents.
Required: basic business manners and smooth communication inside and outside the company, practical PC skills (Excel, PowerPoint, Word, Google Sheets), and a basic understanding of web and app services, including operational flows and KPIs.
This is an AI-generated summary of the employer's original posting — details can be incomplete, out of date or simply wrong. Always confirm everything on the official posting before applying.
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