Service/UX Designer

The service/UX designer works on creating new services, expanding existing services, and co-creating solutions with customers in B2B domains such as supply chains, public services, and living infrastructure. The role covers the process from early-stage business and concept discussions through implementation, working with business divisions and frontline teams to turn ideas into concrete offerings.

Responsibilities include researching social issues and customer trends through field observation, interviews, and other methods; generating insights; organizing customer problems; and defining requirements. The designer structures complex factors and works with stakeholders to shape service concepts and user experiences. The role also involves structuring customer problems and value propositions, communicating and visualizing them clearly, facilitating constructive improvement discussions, and defining detailed specifications.

The designer is expected to work alongside customers and internal stakeholders, collaborate with diverse team members, independently lead projects, and make customer-centered hypothesis proposals. The work includes service design and UI/UX design, prototyping, MVP development, and implementation. Experience with agile development and UI design development for SaaS products is welcomed, as is experience participating in new business launches.

Required qualifications include experience designing products or services related to B2B businesses, at least five years of practical service design or UX design experience, and experience working alongside or co-creating with customers and internal stakeholders. Applicants must submit a portfolio. Business-level English conversation skills for coordination with overseas offices and external partners are listed as preferred.

The position is part of the Design and Marketing Headquarters, Design Division, First Experience Design Department. The department works across product, service, UX, UI, and branding, connecting hardware, software, and services to create consistent customer experiences. Members with UX, UI, communication, and spatial design expertise collaborate across disciplines.

The work location is in Ginza, Chuo-ku, Tokyo. Standard working hours are 9:00 to 17:30, with a standard daily working time of 7 hours 45 minutes. A flextime system without core hours is available, overtime may occur, and remote work is permitted with attendance generally about three days per week. The position is full-time and includes a three-month probationary period. Benefits include a stock ownership plan, defined-benefit pension, cafeteria-style benefits, company housing and housing-cost assistance, health and social insurance, annual holidays of about 126 days, and paid leave.