Leads technical escalations and high-severity security incidents for enterprise customers, diagnosing complex environments and coordinating engineering responses, customer advocacy, and service improvements.
About this role
Within Microsoft Customer Service & Support, this Technical Support Engineer joins the Active Directory Services team, supporting enterprise identity and security foundations. The role covers Active Directory, authentication, Group Policy, PKI, and hybrid identity.
The engineer owns complex customer issues, using logs, events, network traces, configuration data, and protocol specifications to form hypotheses, reproduce failures, analyze protocols, and recommend fixes. PowerShell and automation improve diagnosis; AI tools support knowledge search, log analysis, scripting, and case summaries, with outputs checked against primary evidence.
Applicants need practical experience in support, systems, software, or infrastructure engineering; basic understanding of operating systems, networks, authentication, directory services, security, storage, or applications; and experience in design, deployment, operations, development, migration, or troubleshooting. Business-level Japanese reading, writing, and speaking, plus ability to research English technical documentation, are required.
This is an AI-generated summary of the employer's original posting — details can be incomplete, out of date or simply wrong. Always confirm everything on the official posting before applying.
Similar jobs
Provides technical support for Azure, resolving customer incidents across virtualization, operating systems, networking and IaaS while feeding issues to internal teams.
Partner with security leaders to identify AI applications, design architectures, and build prototypes, workshops, proofs of concept, and pilots for cybersecurity workflows.
Lead enterprise customers through AWS cloud adoption by coordinating migration, governance, education, and cross-functional delivery across Automotive and Manufacturing accounts.
Senior technical account management for automotive OEMs and Tier 1 suppliers, covering cloud platforms, voice AI, infotainment, and global engineering coordination.
Deploys LLM and generative-model systems with customer teams, leading discovery, design, full-stack development, production rollout, adoption, and reusable tools.