Senior technical account management for automotive OEMs and Tier 1 suppliers, covering cloud platforms, voice AI, infotainment, and global engineering coordination.
About this role
Part of AWS Marketplace Technical Service Operations, this role supports third-party software providers and coordinates with engineering, support and product teams. It covers onboarding, content ingestion, publishing listings and versions, troubleshooting and quality. Work includes resolving seller issues within SLAs, uncovering needs, recommending technical approaches and balancing customer needs with system constraints. The engineer supports product launches, gathers enhancement requests, prepares demos and materials, and writes procedures for areas without established support solutions. The role calls for hands-on GenAI automation experience, while GenAI ability also appears among the preferred qualifications. Applicants need a computer science bachelor's degree or equivalent, or three years of technical support experience, plus three years in network and operating systems, virtualization, orchestration and cloud computing, or information security and compliance. They must also have experience troubleshooting complex customer problems under pressure and delivering collaborative projects from conception to completion.
This is an AI-generated summary of the employer's original posting — details can be incomplete, out of date or simply wrong. Always confirm everything on the official posting before applying.
Similar jobs
Provide corporate AV and IT support by commissioning, configuring, installing, and troubleshooting video and audio systems, conferencing equipment, AV networks, and Windows and Mac computers.
Leads enterprise cloud transformation for financial-services customers, aligning executives and AWS teams on migration, modernization, AI adoption, delivery milestones, and measurable outcomes.
Maintain and operate payment systems for PC, arcade, and web services, while selecting payment providers, preparing specifications and tests, handling inquiries, and supporting new payment integrations.
Lead customer-support operations for Smaregi products, improve response quality and self-service content, and develop processes for retention and support teams.
Lead a USEN Contact Center department serving customers across electricity services, payment terminals and security-camera support.