CRE

ANDPAD hires a Client Reliability Engineer (CRE) for the team that provides engineering support for customer inquiries. Because the service is tied directly to clients' work, each inquiry has a large impact and early resolution matters; the CRE improves support operations to raise customer satisfaction and trust on a platform used by more than 260,000 companies.

The engineer handles second-line support for inquiries escalated from the first-line customer support department, finds causes at the data and source code level, and asks development teams for further investigation or fixes when needed. The person also builds tools and defines requirements so the support department can respond faster.

Required are agreement with the company's mission and values, experience managing team members, web application development or maintenance, experience extracting data and tuning performance with SQL, experience finding problems from logs and solving them, and communication with other departments. Preferred are technical support for web or app software, use of Datadog, Bugsnag or Sentry, basic AWS or GCP knowledge, data analysis, people management such as evaluation and development, external technical output, and English communication.