Lead customer success activities for major enterprise clients in the social infrastructure sector, focusing on onboarding and utilization.
About this role
ANDPAD is hiring a CRE (Client Reliability Engineering) leader/manager for its construction-DX SaaS platform, used by 265,000+ companies and 690,000+ users. CRE handles second-tier support escalated from first-line customer support, with each member covering multiple products. As leader you would handle frontline inquiries yourself while managing, mentoring and evaluating team members; as manager you would lead multiple leaders and drive organizational problem-solving. Requirements include people-management experience, web application development or operations experience, SQL for data extraction and performance tuning, and log-based problem investigation. Welcome: technical-support experience, Datadog/Bugsnag/Sentry, AWS/GCP basics, and English communication (not required). Full-remote is negotiable; flextime with core hours. Business-level Japanese is expected. Full-time, based in Tokyo (Mita).
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