Customer Success for Major Infrastructure Companies

ANDPAD is a cloud-based construction-project-management SaaS platform used by over 260,000 companies, with about 985 employees. This role leads customer success for large enterprise clients in the social-infrastructure sector (electric power, gas, and telecom) — an area of rapid growth for the company beyond its original construction-industry base. Responsibilities include driving onboarding, adoption, and expansion for major accounts; leading transformation projects that go beyond field-level support to company-wide DX initiatives; proposing new business-process changes; and channeling customer and executive feedback back to the product and development teams. The role calls for a proactive, proposal-driven approach — building customer success plans and securing buy-in from decision-makers rather than waiting on requests. Required: 3+ years of experience in corporate sales, customer success, or consulting/project management. Preferred: experience selling IT or intangible products, ROI-based proposals, enterprise sales/account management, business-process consulting, subscription-based products, or construction-industry sales knowledge. Employment is full-time with flextime (core hours 11:00-15:00), based in Chiyoda-ku, Tokyo, salary JPY 5,500,000-9,000,000 including a 45-hour fixed overtime allowance, with raises and bonuses twice yearly and a remote-work allowance.