Guide housing-sector customers through ANDPAD ERP and EDI implementation and adoption, with workflow analysis, presales, data migration, and operational improvement.
About this role
ANDPAD, whose construction project management service has more than 260,000 companies as users, hires a customer success lead for its fast-growing enterprise team serving major social infrastructure companies in power, gas and telecommunications. These customers now want more than site efficiency: they want data-driven management improvement and company-wide transformation, and ANDPAD is moving toward being a full DX solution partner.
The person leads the full success cycle for large customers, from onboarding to adoption and expansion, and leads projects inside their transformation programs. The role deepens each customer's journey toward company-wide DX and data use, proposes and carries out new business-process changes beyond field support, and relays voices from the field and executives to the product and development teams. It calls for proactive proposals, drawing success plans and building consensus among decision makers.
Applicants need three or more years of corporate sales, customer success, or consulting and project management. Preferred are solution sales of IT or intangible products, logical cost-benefit proposals, and sales or account management for large customers.
This is an AI-generated summary of the employer's original posting — details can be incomplete, out of date or simply wrong. Always confirm everything on the official posting before applying.
Similar jobs
Lead enterprise customer success for a major house builder, covering system implementation, workflow change, adoption, retention, and stakeholder-led solution planning in a hybrid remote-and-office environment.
Plan business initiatives and product launches for in-vitro diagnostic products, while supporting instrument setup, validation, troubleshooting, seminars, exhibitions, and technical presentations for clinical users.
Supports Web.Auto customers before and after adoption with product guidance, technical answers, implementation help, and sample code, coordinating with business development and product teams.
Win and grow commercial-real-estate accounts for estie products, including estie Office Research, through solution sales, customer onboarding, adoption support, and feedback to product teams.
Manages operational relationships with key clients, coordinates responses to service issues, leads improvement initiatives, and works with technology and product teams on lasting fixes.