Customer Experience (Customer Support)

ANDPAD hires a member for the customer support group of its customer experience department. The department aims for customer experience that goes beyond a call center: instead of scripted answers, staff pursue the underlying problem so that customers keep using ANDPAD.

The support group handles inquiries and suggestions from all ANDPAD users by phone, email and chat, without meeting customers in person, and supports large clients during their onboarding period, such as guiding logins and running operation calls. The sister operations group provides user environments and contract-related processing. The person asks what can be done from the customer's point of view and acts on it.

Applicants need one of: customer negotiation experience (customer support, call center, help desk, customer success or inside sales), sales administration experience, or construction work such as site management, sales or sales administration. They also need strong willingness to propose how existing customers can use the product, logical problem-solving when listening to a customer's issue, basic IT literacy and business phone and email communication. Preferred are support for an in-house product, call center or supervisor experience, and SaaS experience.