Manage enterprise customer success for large restaurant chains, leading PoCs, onboarding, adoption, renewals and expansion while advising executives and coordinating stakeholders.
About this role
Dinii is a Tokyo restaurant-tech company offering an "All in One Restaurant Cloud" (POS, mobile order, CRM, shift/attendance, payments). This role owns onboarding and customer success for a new AI product that transforms the back office (accounting, HR, recruiting) of restaurant operators. Responsibilities: deeply understand each client's operations, propose and implement AI-driven workflow redesign, monitor adoption and outcomes (time saved, accuracy), and drive continued use and contract expansion. You act as the first point of contact for customer requests and feed them back to the product team. Career path leads toward CS lead and team management. Required: 2+ years in one of — back-office/accounting/recruiting work in food, retail or service industries; B2B SaaS customer success/onboarding/implementation; structured problem-solving and proposal delivery; or driving projects across multiple stakeholders. Tools: Notion, Slack, Google Meet, Claude/Gemini. Employment: full-time, salary 6–10M JPY/yr, based in Marunouchi, Tokyo (primarily in-office). Company ~125 employees across Tokyo, Osaka, Sapporo, Nagoya.
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