Manage enterprise customer success for large restaurant chains, leading PoCs, onboarding, adoption, renewals and expansion while advising executives and coordinating stakeholders.
About this role
Dinii is launching an AI agent business that automates back-office work at restaurant companies, with the products on sale since July 2026, and is hiring an AI Product Customer Success lead as an early member. The products cover sales reconciliation, fraud detection, daily profit and loss, invoice handling and accounting integration.
The person leads onboarding through to adoption for the products they own, goes beyond setup to understand each client's operations, designs and embeds new AI-based workflows, tracks usage and results such as time saved, and passes customer requests to the product team. The team is small, so the person also helps design the success model and processes.
Applicants need two or more years in any of: accounting, hiring or back-office work in restaurants, retail or services; B2B SaaS customer success, onboarding or implementation; designing solutions from a customer's workflow; or leading projects across many stakeholders. Multi-outlet back-office knowledge, accounting or HR SaaS experience and active use of AI are preferred.
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