Enterprise Customer Success

This is the first dedicated enterprise customer success position. The role manages domestic restaurant chains operating dozens to hundreds of stores, builds relationships with senior management, and supports company-wide transformation through the product. It combines executive-level account management with practical understanding of store operations.

From the proof-of-concept stage, the role works with field sales to develop proposals and success plans. For full deployment, it connects executive objectives with operational realities, involves supervisors and area managers, and leads large-scale implementation projects. After launch, the role defines metrics to monitor product impact, analyzes data, and executes action plans with the customer’s internal promotion team. Regular business reviews with senior management are used to make ongoing proposals for business growth.

The role also drives expansion by promoting POS adoption at stores that have not yet implemented it and cross-selling additional products over the medium and long term. It leads renewals and contract negotiations for large accounts, gathers enterprise-specific requests and voice of the customer feedback, and shares those findings with internal development teams.

The product context is a restaurant operations cloud offering POS, mobile ordering, CRM, shift and attendance management, and payments. The sales organization has 42 members, including a seven-person customer success team. The position is intended to establish an enterprise success model and help build the enterprise CS organization. Stated future paths include leadership of the CS organization, business development, and broader business leadership.

Required qualifications are at least five years of B2B corporate sales experience, experience with deals worth several million to tens of millions of yen annually, experience in account management or new business development for large companies, the ability to propose and advance opportunities involving multiple departments, and experience making proposals to CxO-level stakeholders. Experience selling IT solutions, SaaS, or consulting services, and leading complex sales cycles lasting six months to more than one year, is preferred. The posting also seeks a customer-focused person who can work from outcomes, take ownership, involve complex stakeholders, and create an enterprise CS model in an undefined environment.

Named tools are Notion, Slack, Google Meet, Claude, and Gemini. The employment contract is indefinite with a three-month probationary period. The annual salary range is JPY 6,000,000 to JPY 12,000,000; the body also states an annual-pay system with monthly pay from JPY 500,000, including a stated basic salary and fixed overtime allowance for 45 hours. Work is based in Tokyo or Osaka and is generally fully office-based. Flextime applies with core hours of 10:00–15:00 on Mondays and 11:00–16:00 on other weekdays.

The posting states 120 annual holidays, a complete two-day weekend, public holidays, paid leave, family-related leave, year-end and New Year leave, bereavement leave, and marriage leave. Benefits include health insurance association membership, unlimited transportation reimbursement, health checks, a store research allowance, a referral incentive, equipment such as a computer and monitor, book-purchase support, and social and labor insurance. Indoor smoking is completely prohibited. The selection process consists of a casual meeting or document screening, two to three interviews, and an offer meeting; a reference questionnaire may be requested.