Enterprise Customer Success

This is the first dedicated enterprise customer success position. The role manages domestic restaurant chains operating dozens to hundreds of stores, builds relationships with senior management, and supports company-wide transformation through the product. It combines executive-level account management with practical understanding of store operations.

From the proof-of-concept stage, the role works with field sales to develop proposals and success plans. For full deployment, it connects executive objectives with operational realities, involves supervisors and area managers, and leads large-scale implementation projects. After launch, the role defines metrics to monitor product impact, analyzes data, and executes action plans with the customer’s internal promotion team. Regular business reviews with senior management are used to make ongoing proposals for business growth.

The role also drives expansion by promoting POS adoption at stores that have not yet implemented it and cross-selling additional products over the medium and long term. It leads renewals and contract negotiations for large accounts, gathers enterprise-specific requests and voice of the customer feedback, and shares those findings with internal development teams.

The sales organization has 42 members, including a seven-person customer success team. The position is intended to establish an enterprise success model and help build the enterprise CS organization. Future paths include leadership of the CS organization, business development, and broader business leadership.

Required qualifications are at least three years of B2B corporate sales, experience with deals worth several million to tens of millions annually, and the ability to propose and advance opportunities involving multiple departments. Selling IT solutions, SaaS or consulting services, leading complex sales cycles lasting six months to more than one year, enterprise account management or new business development, and proposals to CxO stakeholders are preferred. The role calls for customer focus, ownership and the ability to build an enterprise CS model while coordinating stakeholders from management to stores.

Tools include Google Workspace, Slack, Notion, Salesforce, Claude Code and Notion AI. Employment is permanent with a three-month probationary period. Work is based in Tokyo or Osaka and is generally fully office-based.

The selection process consists of a casual meeting or document screening, two to three interviews, and an offer meeting; a reference questionnaire may be requested.