Manage enterprise customer success for large restaurant chains, leading PoCs, onboarding, adoption, renewals and expansion while advising executives and coordinating stakeholders.
About this role
This Customer Success role supports growing restaurant chains using Dinii’s restaurant platform, which combines POS, mobile ordering, CRM, shift and attendance management, and payments. It sits within a customer-success team organized around SMB, Mid, and ENT accounts, connecting customer operations with the product team. The focus is helping multi-store restaurant businesses use the system and their operating data to improve sales and repeat visits.
After setup and basic instruction by an onboarding team, the role owns adoption and ongoing support. It aligns goals with company presidents and area managers, checks usage across stores, analyzes data, recommends actions such as sharing successful practices or sending weather-based coupons, supports new-store deployments, introduces reservation and payment functions, and passes customer requests to development. Named tools are Notion, Slack, Google Meet, Claude, and Gemini.
The stated requirement is at least two years of corporate sales experience.
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