Lead customer success activities for major enterprise clients in the social infrastructure sector, focusing on onboarding and utilization.
About this role
ANDPAD, Inc. develops and provides the cloud construction project-management service ANDPAD, grown to industry-share No.1 with 233,000+ client companies and 684,000+ users, backed by a Series D raise of 12.2B JPY. As a Customer Operation member you support the operational backbone that keeps customers succeeding with ANDPAD — handling operational processes, coordination, and improvements across the customer lifecycle. Full-time; Tokyo.
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