Lead customer success activities for major enterprise clients in the social infrastructure sector, focusing on onboarding and utilization.
About this role
ANDPAD hires a member for the customer operation group in its customer experience department, which prepares the accounts and environments that let customers start using ANDPAD. The group has twelve members and is looking for someone to expand existing work, launch new tasks and standardize routines.
The work includes providing customers with trial and contract environments, issuing user accounts, handling internal processing for additional contracts, contract changes and expiry, and running internal training on topics such as personal data handling and the start-of-use procedure for employees. The person works with and coordinates across other internal departments.
Applicants need sales administration experience, PC skills such as Excel, and a record of moving work forward by negotiating with other internal departments. Interest in the construction industry, experience at a SaaS company and call center management experience are preferred. The company looks for hospitality toward customers, ownership, a habit of creating work rather than waiting, comfort with startup flexibility and cost awareness.
This is an AI-generated summary of the employer's original posting — details can be incomplete, out of date or simply wrong. Always confirm everything on the official posting before applying.
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