Senior technical account management for automotive OEMs and Tier 1 suppliers, covering cloud platforms, voice AI, infotainment, and global engineering coordination.
About this role
The Enterprise Support Manager leads Technical Account Managers in AWS Support and owns the technical support experience for enterprise customers. The team maintains existing customer relationships, manages support cases and escalations, and is accountable for platform resilience and operational quality. The manager engages key customers to understand issues, represents their needs within AWS, and works with customer stakeholders, engineers and other teams to prioritize support activities. The role also sets measures for team progress, customer experience, solution quality and operational excellence. Candidates must have at least five years of direct customer engagement, focused on supporting senior executives at vice-president or C-level, a bachelor's degree in computer science, mathematics or a related field, experience managing a technical team, and experience working with enterprise software companies.
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