The role involves leading the Customer Support Unit to help clients maximize product usage, addressing challenges, and collaborating with various teams.
About this role
Customer Success at Repro, which lives by a "client-first" credo and provides digital-marketing solutions across app, web, mail and advertising channels. Customer Success is where that credo is realized closest to the client, committing to client growth and turning them into fans.
The role solves clients' app challenges using data analysis and marketing measures to contribute to their business growth. Duties include marketing-data analysis using app/web service data and analysis tools, considering and proposing measures to solve identified issues, close communication and trust-building with clients, feeding client requests back to the product, and project management during service introduction. Specific scope is decided with the team based on experience. Employment is full-time (正社員) in Yoyogi, Tokyo. The posting is in Japanese.
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