The role involves leading the Customer Support Unit to help clients maximize product usage, addressing challenges, and collaborating with various teams.
About this role
Repro is hiring a Customer Success Engineer / Technical Support professional whose mission is to maximize the value customers get from Repro's marketing tools by solving their technical challenges. As a specialist with broad knowledge from technology to marketing, the role directs problem-solving in coordination with related departments. Duties include resolving customer challenges around tool usage, investigating and providing sample code across various platforms and frameworks (iOS, Android, React Native, Flutter, React, Vue), technically educating the Customer Support and Customer Success teams, optimizing operations through support automation, writing and maintaining customer-facing documentation and technical articles (Qiita, StackOverflow, CodeZine), and, with Customer Success, planning and running technical seminars as speaker/instructor/mentor. Full-time (seishain), based in Yoyogi, Shibuya, Tokyo. The posting is written in Japanese.
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