Support end users of JMDC’s proprietary PHR service by handling email inquiries, account and login guidance, issue resolution, escalations, application checks, shipping administration, and data review.
About this role
Pep Up for WORK is JMDC’s corporate health-management SaaS for health-check administration and stress checks. The role belongs to the implementation and operations team, supporting client HR and occupational-health staff as each service is introduced and run accurately.
Work includes configuring, importing, and verifying health-check and HR-master data; leading progress and requirement discussions in regular client meetings; and answering inquiries, with product-team coordination when needed. The role also improves procedures, checklists, and manuals, identifies manual or inefficient work for tool-based or generative-AI efficiency, and organizes operational issues for product managers and engineers.
Applicants need about two years of practical experience in customer-facing operations or operational work. They must manage multiple tasks to deadline, track progress and risks independently, use Excel or spreadsheets at a business level, including formulas, pivot tables, processing, aggregation, and reconciliation, and communicate with customers by email, phone, or online meetings.
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