Support end users of JMDC’s proprietary PHR service by handling email inquiries, account and login guidance, issue resolution, escalations, application checks, shipping administration, and data review.
About this role
Within JMDC’s insurer-support business, this role processes service users’ subsidy applications, including claims for influenza-related assistance. It is primarily administrative review, with operational support tasks added when the main workload permits. Receipts are compared with application details; correct submissions are approved and discrepancies are commented on and returned. Each case is recorded in Kintone. After training, the role may confirm response guidance with clients through Backlog, depending on writing ability. Other tasks include envelope preparation and double-checking workflows; occasional external-call first reception may be requested after familiarization and discussion. Applicants need reliable attendance, basic PC skills, B-level-or-higher touch typing on e-typing’s Roman typing test, browser searches and account login/logout, app start/close, basic file handling, and the ability to use several tools such as Slack, Kintone, Chrome and Backlog concurrently.
This is an AI-generated summary of the employer's original posting — details can be incomplete, out of date or simply wrong. Always confirm everything on the official posting before applying.
Similar jobs
Supports client implementation and ongoing operation of Pep Up for WORK, handling health-check and stress-check data, customer inquiries, product-team coordination, and process improvements.
Hall Staff
Toridoll Holdings
· Marugame Seimen Ochanomizu
Part-time lunch-period hall role at a Marugame Seimen udon shop: welcoming customers, clearing and resetting tables, restocking condiments and running the register.
Store Staff
Fast Retailing
· UNIQLO Tokyo Solamachi
Handle customer service, the register, restocking, tidying, fitting-room help and sewing-machine hemming on a UNIQLO store floor, beginning with simple tasks.
New graduates can join sales, customer success, or marketing for a video and data platform serving industries, covering proposals, onboarding, retention, lead generation, and content.
A role assigned as inside sales, enterprise field sales, or customer success, covering lead development, account planning, customer onboarding, usage growth, and expansion proposals.