User Support, PHR Service

This part-time role supports end users of JMDC’s proprietary PHR service. Daily work includes responding to inquiries by email through Zendesk, explaining registration-information disclosure and login procedures, providing guidance on products and services, and handling user problems. Questions may be escalated internally or to customers as appropriate.

Additional responsibilities include checking and approving applications, with autumn and winter identified as busy periods; administrative work related to product shipments, such as inserting materials, checking address deficiencies, and preparing lists; and data submission, correction, and review. Telephone work is not normally central to the role, but an internal call may be answered initially when employees are unavailable, after consultation and once the worker is familiar with the duties.

Applicants must have at least one year of practical experience in text-based communication and be able to write appropriately polite Japanese for customer support involving web services or applications. The role requires the ability to operate multiple tools simultaneously, including Slack, Kintone, and spreadsheets, as well as basic PC skills such as touch typing and experience using office software. A B rank or higher on e-typing is listed as the typing guideline. Experience receiving positive evaluations against customer-support KPIs such as customer satisfaction or response speed is welcomed.

The position is based at JMDC’s Tokyo office in Minato-ku. It requires four to five working days per week, excluding weekends and public holidays, with six to eight working hours scheduled between 10:00 and 19:00 by consultation. Hours may be changed with prior consultation, and flextime does not apply. The initial contract is for one month, followed by contracts expected to renew every three months; long-term work is anticipated. The initial start date is planned for February 15 or March 1, 2026, and the first day requires arrival at 9:30 for orientation. Work is generally on-site, although one day of remote work per week may be possible depending on training progress and operating conditions. Overtime is usually absent but may occur during busy periods, generally within 20 hours per month. The hourly wage is listed as 1,800 yen, with transportation expenses reimbursed for commuting.