Sales Promotion, Sales, and Customer Success

Assignment is determined based on interview evaluation and aptitude. The person will be placed in one of three areas: sales promotion through inside sales, field sales, or customer success.

In sales promotion, the work involves approaching prospective customers by telephone and email, creating sales opportunities, and nurturing leads. The qualification line for turning contacts into meetings is adjusted according to product maturity and the current sales situation. In the SD team, leads acquired by marketing are converted into meetings and passed to field sales, with collaboration with marketing and planning email distribution programs also included. The BD team creates new meetings with companies that the sales organization wants to approach but that have not been reached through marketing activities. This involves planning which companies to target and how to approach them together with field sales.

Field sales is enterprise sales focused mainly on large companies in industries including retail, manufacturing, paper manufacturing, and food manufacturing. Responsibilities include account planning and business development. The stated sales process covers initiating contact, identifying customer issues, developing a roadmap toward resolution, building relationships with key decision-makers, coordinating internal and external stakeholders, and making proposals to executives and other top management while supporting their decision-making. The average time to close one opportunity is approximately three months.

Customer success supports customers after they have decided to implement the company’s system. The work includes onboarding for MOVO, subsequent operational support, promoting effective use of the system, proposing operational improvements, and planning new features. The role works with field sales and is also responsible for upselling and cross-selling. It includes making internal proposals aimed at improving quality and proposing management and operational reforms from a logistics perspective.

The stated work location is the Tokyo headquarters at 5-29-11 Shiba, Minato-ku, Tokyo 108-0014, G-BASE Tamachi 4F, or another company-designated location such as home. The scope of location may change to the headquarters or another place designated by the company, and the scope of duties may change to duties designated by the company.