Lead customer success for enterprise accounts by guiding product adoption, expanding usage across sites, designing success programs and KPIs, and informing SaaS development.
About this role
Customer Success Leader at Tebiki (mission "open the future of the field"), which serves manufacturing/logistics/service "field" customers with two SaaS - "tebiki field training" (video-based field education) and "tebiki field analytics" (manufacturing-record analysis; 99.5% retention). Lead a CS team that stays close to customers over the mid-to-long term, driving adoption and value for this field-DX SaaS. Location: Nishi-Shinjuku, Shinjuku-ku, Tokyo.
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