As a Customer Success for the SaaS 'Kurashiru Chirashi', you will ensure effective utilization post-implementation, focusing on increasing customer value through upselling and cross-selling.
About this role
High-touch Customer Success Manager for manufacturing R&D departments at Stockmark, an AI company that develops its own large Japanese LLM and runs the manufacturing AI agent Aconnect (SaaS) and the SAT platform, adopted at 30% of the Nikkei 225.
Targeting large manufacturers, the customer-success team drives R&D-department transformation through adoption, activation and embedding support after Aconnect contracts, and needs to strengthen high-touch consulting capability that leads to continued use and user expansion (upsell). The role (welcoming ex-consultants) provides consultative, high-touch customer success. The company runs a full-remote system (residence in Japan required) with diverse work styles including foreign employees. Employment is full-time (正社員). The posting is in Japanese.
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