As a Customer Success for the SaaS 'Kurashiru Chirashi', you will ensure post-implementation utilization and aim for customer value increase through upselling and cross-selling.
About this role
Customer Success (SaaS) for "Kurashiru Chirashi", a sales-promotion-support SaaS at Kurashiru Inc. Kurashiru Chirashi lets retail clients (supermarkets, drugstores) post store flyer information on both the No.1 recipe-video platform "Kurashiru" and the savings app "Reshi-Chare by Kurashiru", contributing to store-sales growth. Own post-implementation adoption end to end as an "offensive CS" aiming to raise customer unit price via upsell/cross-sell: build client relationships, propose and drive product-usage improvements for sales growth, gather requests for product improvement, and plan/execute upsell/new-menu plans - plus (by skill) department-level sales strategy and product improvement with executives. Location: Tamachi, Shibaura, Minato-ku, Tokyo.
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