Leads enterprise client delivery for the Yappli app platform, coordinating digital projects across apps, websites, LINE, e-commerce, CRM, marketing automation and connected systems.
About this role
This technical support role sits within Yappli’s platform business, supporting system-integration functions used by companies that have adopted the Yappli service. The position is part of an effort to establish a dedicated technical support function alongside the existing customer support organization.
The work centers on investigating customer inquiries by understanding each integration system’s specifications and reviewing communication logs and internal databases. The role provides answers, verifies feature behavior and incidents, coordinates technical matters with internal and external engineers, and creates or maintains internal documentation. It also requires understanding Yappli’s service specifications to respond to questions from other internal teams.
Applicants must have at least two years of experience in system operations or technical support, as well as at least two years of client-facing experience during system development or operations. Coding experience is not required.
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