Support amptalk users via chat, email, and phone by resolving product questions and software issues, creating FAQs, and operating an AI chatbot and user community.
About this role
An Enterprise Customer Success Manager role responsible for helping customers make the most of the company's products and services, improving customer satisfaction, retention and engagement, and building strong relationships that support customers' business goals. The role also improves customer-response efficiency and systematizes daily operations, introducing processes and tools and optimizing workflows to deliver consistent, high-quality support at scale, and raising team productivity through faster issue resolution. Main responsibilities include customer onboarding (supporting new customers to start using the product quickly and effectively), proactive support (regular touchpoints to detect risks early and propose preventive measures), customer enablement (analyzing usage and feedback, feeding product improvements, and delivering training to maximize value), business systematization and standardization (standardizing customer-success workflows, building manuals and FAQs), designing scalable customer success, setting and monitoring KPIs, and collaborating with sales, marketing and product-development teams. Based in Shibuya-ku, Tokyo. Full-time.
This is an AI-generated summary of the employer's original posting — details can be incomplete, out of date or simply wrong. Always confirm everything on the official posting before applying.
Similar jobs
Support customer success through onboarding and retention while improving operational processes and creating efficient support systems.
The Customer Success Manager supports customers in maximizing the use of products and services, enhancing satisfaction, retention, and engagement.
Provide nutrition consultations and user support for a personalized healthcare app, while helping improve recipes, content, and service development for people managing health conditions.
As a Customer Success for the SaaS 'Kurashiru Chirashi', you will ensure effective utilization post-implementation, focusing on increasing customer value through upselling and cross-selling.
Investigate customer inquiries about Yappli integrations, review logs and databases, verify features and incidents, coordinate with engineers, and maintain technical documentation.