Customer Success

This customer success role supports Migakun, a gig-worker platform for facility operations such as cleaning, reception and equipment management. It serves existing large customers and new SMB customers, linking client needs with day-to-day service delivery. Responsibilities include customer operational support, issue discovery and solution coordination, site visits to understand practical challenges, and alignment among clients, workers, vendors and internal teams. The role turns field feedback into workflow improvements and worker-retention measures, and develops customer needs into proposals for service or product changes. It also advances work improvements using generative AI; depending on experience and fit, it may contribute to requirements definition and specification writing. Claude Cowork and Gemini are named among tools available for work, with Claude Code, Codex and Cursor usable as role needs dictate. Applicants must meet all three requirements: at least three years of customer success experience or at least three years of B2B sales experience, including inside sales; ability to handle customer and worker interactions and take responsibility for operational design and execution; and ability to coordinate with internal teams and negotiate with external partners or clients.