- Location
- Tokyo
- Employment
- Full-time
- English
- English?
- Visa
- Visa likely
- Posted
- 2026-08-12
- Category
- Customer Support & Service
About this role
The Customer Support SME role is based in Tokyo and focuses on technology transformation and consulting.
Responsibilities include defining future-state operating models and building phased transformation roadmaps. The roadmaps cover process optimization, technology implementation, and customer experience improvements.
The role evaluates and recommends modern technologies, including artificial intelligence, automation, and agent-assist tools, to support digital transformation.
It also involves preparing business cases, conducting return-on-investment analyses, and defining success metrics for proposed solutions. The posting does not specify education, required years of experience, employment terms, salary, working hours, benefits, remote-work arrangements, language requirements, or visa sponsorship.
This is an AI-generated summary of the employer's original posting — details can be incomplete, out of date or simply wrong. Always confirm everything on the official posting before applying.