Support Service Cloud sales by assessing customer needs, shaping solution architectures, configuring tailored demos, resolving technical objections, and preparing proposals.
About this role
This role sits in Salesforce Professional Services as an engagement manager for large transformation programs serving consumer-business and communications/media clients. It combines services sales with responsibility for project success, working with account partners, service-sales colleagues, delivery specialists and architects to define an approach suited to each customer’s goals.
The manager leads customer-specific implementation proposals before and after a deal, defining scope, statements of work (SOW), staffing plans and required service resources. After award, the role leads or supports delivery, contributes specialist knowledge, improves project quality, manages risks and escalations, connects account and delivery teams, maintains executive relationships, and manages several strategic customers at once. The posting does not state a separate mandatory qualification threshold.
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