Provide high-level support for electronic trading clients, resolve trade-related issues, explain product functionality, and relay customer feedback to Sales, Product, and Engineering.
About this role
The Data Support Analyst is part of Bloomberg’s Data Support Team, the frontline service function for clients using Bloomberg data, news, and analytics. Through the ADSK Help Desk, the role supports internal and external clients and works with domain teams covering Companies, Securities, Managed Investment, Benchmarks, Content Acquisition, and the Data Management Lab across Equity, Fixed Income, and Multi Asset data.
The analyst handles data inquiries, explains information to clients, maintains stakeholder relationships, and resolves issues independently. Customer-service, problem-solving, data-analysis, and project-management skills support workflow improvements and team procedures. Applicants need professional customer-service experience, professional fluency in Japanese for client support, proven written and verbal English communication, strong analytical and critical-thinking skills, effective multitasking under deadlines, and the ability to work independently and collaboratively. The posting also asks for demonstrated continuous career growth.
This is an AI-generated summary of the employer's original posting — details can be incomplete, out of date or simply wrong. Always confirm everything on the official posting before applying.
Similar jobs
As a member of the Enterprise Technology Services group, you will maintain technological stability and mitigate financial risk for clients across Bloomberg solutions. You will service production needs and develop strong client relationships.
As a Customer Reliability Engineer, you will investigate and support technical problems for users of the Messaging Platform, ensuring high-quality service.
Supports Windows identity environments by diagnosing complex Active Directory, authentication, Group Policy, PKI, and hybrid identity issues through logs, traces, and troubleshooting.
The role provides corporate IT support and calls for technical support and project-lead experience, plus Microsoft Windows, Cisco networking, and related IT qualifications.
Troubleshoots API failures, integrations, authentication errors, and production incidents; reproduces issues, guides customers, and automates support workflows with Python and AI tools.