Enterprise Services Customer Support, EMSX Tradedesk

About this role

This role provides high-level support to sell-side and buy-side clients using Bloomberg’s Electronic Trading Services and Execution Management System. The specialist handles trade-related issues through multiple ongoing chats, calls, and, where needed, on-site client interactions. Responsibilities include taking ownership of client problems, driving them to resolution, documenting client needs, and communicating clearly with external stakeholders.

The role also develops product and domain expertise by learning customer workflows, sharing knowledge across Bloomberg’s electronic trading businesses, and applying product knowledge to improve the client experience. The specialist is expected to stay informed about financial markets and understand how market developments affect clients. The position works with Enterprise Sales and Product and helps support accurate responses to multi-asset analytics inquiries.

Business-impact activities include pre-sales and post-sales work, client demonstrations, onboarding, lead generation, and contributions to sales campaigns. The specialist validates, analyzes, and prioritizes requests for product enhancements and fixes for Product and Engineering. Customer intelligence is used to support product improvements and sales performance. The role also involves sharing tips and product functionality, mentoring and educating new employees, and helping develop future product specialists.

Applicants need at least three years of experience in financial services or a technology company. Previous client-facing experience covering equity, futures, and options products is required, along with experience servicing or using electronic trading tools within the past five years. The posting also requests a record of building strong relationships with internal and external stakeholders, proactive and persistent customer service, tenacious and creative problem solving, self-direction, a proactive approach, demonstrated continuous career growth, and strong presentation and communication skills in business-level Japanese and English.

Knowledge of connectivity protocols such as FIX, TNP, and XML is welcome. An interest in technology and coding skills such as Python or other scripting languages is also welcomed, as is an interest in sales or developing a sales career. The position is located in Tokyo.