Partner with security leaders to identify AI applications, design architectures, and build prototypes, workshops, proofs of concept, and pilots for cybersecurity workflows.
About this role
LINE Yahoo is hiring a Customer Reliability Engineer for the LINE Messaging Platform. The engineer takes full responsibility for investigating and supporting technical problems that affect users of the platform, using domain knowledge and technical skill to solve issues for internal and external users.
The role joins the existing CRE team and handles routine technical support, investigation and troubleshooting, extraction of data for disclosure requests, and technical support for internal QA, development and planning staff. It also covers QA of the data disclosure tools and periodic KPI reports of common support issues to the development team. No product development or production-server work is involved, though automating daily tasks is encouraged. As the team grows, the engineer writes documentation and trains new members.
Applicants need one to two or more years of product development with a framework such as Spring Boot and an understanding of JVM languages or C/C++, SQL experience, and basic knowledge of encryption. English for reading and writing business documents and Japanese at roughly JLPT N2 to N3 for text communication are required. Experience with BtoC platforms, platform engineering, Hive or Spark and privacy law is preferred.
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