Support customer onboarding, manage inquiries, and provide feedback for product improvements in a customer success role.
About this role
Support sellers and buyers using Money Forward’s B2B deferred-payment and billing service. Respond by email and phone, confirm payments and follow up on unpaid balances. After learning the product and daily operations, contribute to customer-feedback analysis, FAQs, team knowledge sharing and workflow improvements using AI and other tools.
Applicants need at least three years of customer-facing experience, including support, customer success or sales, plus basic spreadsheet calculations and business-chat communication skills. B2B support and process-documentation experience are welcome. Employment is with Money Forward, with secondment to Money Forward Kessai. This full-time Tokyo role pays ¥4.8–6.3 million annually.
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