Lead customer success activities for major enterprise clients in the social infrastructure sector, focusing on onboarding and utilization.
About this role
This customer success role supports ANDPAD’s enterprise business and its building-maintenance product, ANDPAD BM. It works with large organizations whose operational workflows and decision processes vary, connecting customer-facing delivery with internal product and development teams. The focus extends beyond software onboarding to translating customer processes and data into operating changes that inform business decisions. Work includes leading SaaS implementation, mapping As-Is and To-Be workflows, and designing success plans. The role structures facilities-maintenance data from paper records and spreadsheets, plans integrations with customers’ core systems, analyzes equipment-failure patterns for management dashboards, and channels feedback to internal teams for feature proposals. Applicants need at least one of the following: IT-project requirements definition or project management; consulting experience building As-Is/To-Be workflows; enterprise SaaS customer success; or B2B sales to enterprise customers.
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