HR Customer Success Consultant

About this role

This full-time role supports customers adopting a new HR system through proposal-based onboarding and implementation consulting. The work goes beyond explaining initial settings: it involves understanding each customer’s HR制度, operating rules, business processes and operational issues, then organizing requirements and designing efficient system-based processes.

Responsibilities include conducting HR-system implementation consulting, interviewing customers about their current practices, providing support and advice, collaborating with implementation partners, and communicating customer feedback to the development team. The role also contributes to designing and building onboarding procedures and standard models during the launch phase of the new product, improving and automating onboarding work with generative AI, accumulating and sharing knowledge, reviewing the specifications of implementation-support services, and creating more repeatable delivery processes.

Applicants must have at least two years of experience in one of the following areas: consulting practice at an HR consulting, organizational development or talent development firm; practical work in HR, particularly HR planning, performance-evaluation operations or talent development; or customer success and implementation consulting for back-office SaaS or packaged software, especially talent management or performance-management systems. Preferred experience includes designing or leading the operation of HR systems such as evaluation, compensation or grading systems; designing or operating MBO, OKR or 360-degree evaluation programs; solution sales for intangible services; project management involving stakeholder coordination and schedule management; or building and improving workflows in a B2B SaaS business. Qualifications such as a social insurance and labor consultant or career consultant, or comparable knowledge, are also welcomed.

The position is part of the HR domain and customer-success organization for a new product in the Money Forward Cloud series. The customer context includes company-specific HR operations and evaluation systems, with links to labor-procedure and payroll data. The role is expected to help establish a structured implementation service rather than relying only on individual support skills.

The employment locations are offices in Minato, Tokyo, and Chuo Ward, Osaka. The work style is hybrid: attending the office is generally required twice per week, with three or more days recommended; the schedule may vary according to the company and business situation, and office days depend on the team. Flextime applies with a standard eight-hour workday, a 60-minute break, flexible hours from 7:00 to 22:00, and one of two stated core-time patterns: 10:00–15:00 or 9:30–14:30. Overtime may be required. Annual compensation is JPY 6,000,000–9,000,000 and includes fixed allowances for 45 hours of overtime and 40 hours of late-night work; additional overtime pay is provided beyond 45 hours. The probationary period is three months with no change in conditions.

Benefits include social insurance, a nearby-housing allowance, a nearby-relocation bonus, rent deduction through payroll, health and gynecological checkups, influenza vaccination, a book-purchase subsidy, a corporate defined-contribution pension, an employee stock ownership plan, and discounts on specified partner services. Compensation is reviewed twice yearly, and a variable high-performance bonus is paid separately. Holidays include Saturdays, Sundays, national holidays, annual paid leave, three summer days, two winter days and the December 31–January 3 year-end and New Year holiday period. Selection may include a casual interview, document screening, two interview stages, a final interview, reference checks and an offer discussion.