Solution Consulting Manager

About this role

This full-time role is employed by Money Forward and involves a secondment to Money Forward Consulting. It supports customers in the governance and corporate management domain, initially combining hands-on customer success work with preparation for a team leader or manager role. The position is based in Tokyo or Osaka and uses a hybrid work style.

The day-to-day work includes onboarding and ongoing adoption support for the michibiku SaaS product, including proposals to improve customer use and retention. The role may also support Manageboard, Money Forward Cloud Consolidated Accounting, and conkan. Responsibilities include driving group-wide implementations for large enterprises, providing high-touch support, coordinating with development, marketing, and sales on product improvements and new features, and planning customer value initiatives through communities and events.

As a manager, the role includes managing team KPIs, conducting 1-on-ones, developing and motivating team members, and creating and executing action plans to improve performance. It also covers improving onboarding plans and processes, systematizing and streamlining operations using AI tools where appropriate, developing and executing customer success strategy with sales and business planning teams, and reporting to senior management.

Applicants must have at least five years of practical customer success experience and experience as a leader or manager. Preferred experience includes working at a Series A to C startup, making improvement or new-feature proposals based on customer technical or operational issues, using SFA or MA tools for customer management, and working at a consulting firm. The posting also values the ability to develop and test hypotheses through a PDCA cycle.

The role supports SaaS products and AX consulting services, including business assessment, fit-and-gap analysis, cloud implementation, and digital automation using AI and data integration. The governance domain includes corporate and educational-institution governance services. The position is expected to engage with executives, officers, and secretariats of listed companies on board-related issues and implementation design.

The annual salary range is JPY 7,000,000 to JPY 8,500,000, with monthly pay of JPY 584,000 to JPY 709,000. The monthly amount includes fixed allowances for 45 hours of overtime and 40 hours of late-night work; additional overtime above 45 hours is paid separately. Employment is permanent, with a three-month probation period and no change in conditions during probation. Working hours use a flextime system with eight standard hours, a 60-minute break, flexible hours from 7:00 to 22:00, and a core-time schedule of either 10:00 to 15:00 or 9:30 to 14:30. Two office days per week are generally required, with three or more recommended, subject to team and business conditions. Benefits include social insurance, housing-related allowances, health checks, book subsidies, a defined-contribution pension, an employee stock ownership plan, and service discounts. There is a performance bonus, salary revisions twice yearly, and annual, summer, winter, and New Year holidays. The selection process includes an informal meeting or document screening, multiple interviews, a possible reference check, and an offer meeting.